WHEN CLIENT’S DON’T COME BACK
American Salon survey reveals the Top 10 Reasons!
Do you ever wonder “Why” your clients stop coming back? There can be many, many reasons, but American Salon surveyed hair & nail salons across the country and here’s what they discovered…and why WE care about #4!
9: Retail Recommendation
8. Technical Portion of Their Service
7. No Intention of Re-booking
6. Shampoo Experience
5. They Had to Wait Too Long for The Technician
Sometimes we get so caught up in our work, that we don’t stop and really look around to see what the client sees. Every once in a while, sit in your chair and look around. Sit in the waiting area, sit in the shampoo or dryer area. You will be surprised at what you’ll see. Salons get dusty quick, and it can be hard to control the hair, but try your best to keep things neat and tidy.